Privacy Policy

Video Caption AI Pro ("we," "us," or "our") operates the website videocaptionai.pro (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our Service
• Express interest in obtaining information about us or our products and services
• Participate in activities on the Service
• Contact us via our contact form or email
• Upload videos for caption generation

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Video files and content you upload to our Service
• Communication preferences

1.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Technologies we use may include:

• Cookies: Small data files placed on your device to remember your preferences
• Web Beacons: Electronic images used to track page visits and email opens
• Analytics Tools: Google Analytics and Facebook Pixel to understand user behavior

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

2.1 Service Delivery

• To provide, operate, and maintain our video captioning services
• To process your video files and generate captions
• To manage your account and provide customer support
• To process payments and prevent fraudulent transactions

2.2 Communication

• To send you service-related notifications and updates
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To notify you of changes to our Service or policies

2.3 Service Improvement

• To analyze usage patterns and improve our AI algorithms
• To develop new features and services
• To conduct research and testing
• To monitor and analyze trends and usage

2.4 Legal and Security

• To comply with legal obligations and enforce our terms
• To protect against fraudulent or illegal activity
• To ensure the security and integrity of our Service
• To resolve disputes and enforce agreements

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud storage and hosting providers
• Payment processors
• Email delivery services
• Analytics providers (Google Analytics, Facebook)
• Customer support tools

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information where required by law or in response to valid requests by public authorities, including:

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing
• To protect the personal safety of users or the public

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Our legitimate business interests

Video files and generated captions are typically retained for 90 days after processing, unless you request earlier deletion or maintain an active account.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls and authentication measures
• Regular security audits and vulnerability assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your information in a structured, commonly used format

6.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)

6.3 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications at any time

6.4 Withdraw Consent

• Withdraw consent for processing based on consent (without affecting prior lawful processing)

To exercise these rights, please contact us at info@videocaptionai.pro. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We are located in Singapore at:

Address: 953 Doe Walk Grove, Singapore 833076, Singapore
Registration Number: 73544545

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield frameworks where applicable
• Other legally approved transfer mechanisms

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@videocaptionai.pro, and we will take steps to delete such information.

9. Third-Party Links and Services

Our Service may contain links to third-party websites and services, including:

• Social media platforms
• Payment processors
• Analytics services
• Content delivery networks

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business or commercial purposes for collection
• Categories of third parties with whom we share information

10.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

10.3 Right to Opt-Out

We do not sell personal information. If our practices change, we will update this policy and provide opt-out mechanisms.

10.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

11. European Privacy Rights (GDPR)

If you are located in the EEA, UK, or Switzerland, we process your personal information based on the following legal grounds:

• Consent: You have given clear consent for processing for specific purposes
• Contract: Processing is necessary for contract performance
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

12. Cookie Policy

We use the following types of cookies:

12.1 Essential Cookies

Required for the Service to function properly. These cannot be disabled.

12.2 Analytics Cookies

Help us understand how visitors interact with our Service (Google Analytics, Facebook Pixel).

12.3 Preference Cookies

Remember your preferences and settings.

12.4 Marketing Cookies

Track your activity to deliver relevant advertisements.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

13. Do Not Track Signals

We do not currently respond to "Do Not Track" (DNT) signals from web browsers. We will continue to monitor developments regarding DNT technology and may implement it in the future.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Displaying a prominent notice on our Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

16. Consent

By using our Service, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use our Service.